Shipping policy

Shipping Live Plants

Seasonal Plant Shipping

To protect the health of live plants, Soulstice ships plants seasonally.  Orders containing live plants placed outside the active shipping window will be held and shipped in spring, once weather conditions are consistently safe for transit.

Shipping Schedule

We ship live plants Monday through Wednesday only.
Orders placed after Wednesday will ship the following Monday.
This schedule prevents plants from sitting in transit over weekends, which can cause stress or damage.

Shipping Methods

We currently ship live plants using:

  • USPS Priority Mail (1–3 business days) — recommended
  • USPS Priority Mail Express (overnight or 1–2 business days) — premium option

Slower methods such as First Class or Ground are not offered for live plants due to increased transit times and higher risk of damage.

We currently ship live plants only within approved U.S. states. Certain states, including CA, AZ, HI, AK, PR, Guam, US territories, FL, LA, and TX cannot receive plant shipments due to agricultural restrictions. 

Packaging & Weather Delays

Plants are packaged securely to minimize stress.

During severe weather or holidays, orders may be delayed by 1–3 days to ensure safe shipping.

Responsibility After Delivery

Once USPS marks a package as “Delivered,” responsibility transfers to the customer.  Please retrieve your package promptly to avoid:

  • heat damage
  • cold damage
  • theft
  • weather exposure

We are not responsible for:

  • delays caused by USPS
  • lost or stolen packages after delivery
  • plants damaged due to being left outside
  • incorrect addresses provided at checkout

Please check your address carefully before placing an order.

Shipping for Non-Plant Items

We ship non-plant items (handmade goods, accessories, tools, etc.) via USPS or UPS using:

  • First-Class Mail (lightweight items)
  • Ground Advantage
  • Priority Mail (faster delivery or heavier items)

Shipping costs and delivery times are shown at checkout.

Mixed Orders

If your order contains both live plants and non-plant items, they may ship separately to ensure proper packaging and safe transit.

Processing Time

Orders are typically processed within 2–3 business days.  You will receive tracking information once your order ships.

If you have questions before ordering, reach out anytime at:

info@soulsticeathome.com.

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