Cancellations, Order Changes, & Refunds

Live Plants

Orders for live plants can be changed or cancelled within 12 hours of placing them. After this window, we begin preparing plants for shipment, and changes may not be possible.  To request a cancellation or change, email:

📩 info@soulsticeathome.com

Returns

Live plants are final sale and cannot be returned due to their perishable nature.

Arrive-Alive Guarantee

If your plant arrives damaged, unhealthy, or dead due to shipping, please contact us within 24 hours of delivery with clear photos of:

• the plant
• the packaging
• the shipping box

We will review the case and may offer a replacement, store credit, or refund at our discretion.  Plants are guaranteed to arrive healthy. After 24 hours, responsibility for plant care transfers to the customer.

What is NOT covered

We are not responsible for issues caused by:

• carrier delays
• extreme temperatures
• failure to retrieve packages promptly
• incorrect addresses entered at checkout

Not considered damage:

• minor leaf tears
• a broken stem that doesn’t affect the plant’s survival
• cosmetic blemishes
• soil displacement
• bent leaves
• slight drooping from travel

Plant Appearance
Each plant is unique. Size, color, and leaf pattern may vary slightly from the photos shown. Natural variation is normal and not considered damage.

By placing an order with Soulstice, you agree to this policy.

Non-Plant Items

Orders for non-plant items (handmade goods, accessories, etc.) can be changed or cancelled before the item ships.

If the order has not shipped yet, we will do our best to accommodate your request.

• Once shipped, orders cannot be changed or cancelled.

Returns (Non-Plant Items Only)

• Custom, print-on-demand (POD), handmade, digital, or personalized items are final sale and non-returnable. We do not accept returns or exchanges for change of mind.
• We are not responsible for carrier delays or lost/stolen packages once an item is marked “delivered.”
• If your non-plant item arrives damaged, misprinted, or incorrect, please contact us within 7 days of delivery with photos of the issue.   If approved, we will provide a replacement or refund.
• If a return is approved due to an error on our part, return shipping instructions will be provided.  To start a return, email your order number and the reason for return to:

📩 info@soulsticeathome.com

We will always help where we can, but some issues are outside our control.